Privacy policy
Chocovalley.ca (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or shop on the Site in accordance with the terms of this Privacy Policy.
Contact
Please email us at contact@chocovalley.ca if you still have concerns after reading this policy, want more details about how we protect your personal information, or want to file a complaint.
Collecting Personal Information
We gather specific data about your device, how you interact with the site, and data required to handle your purchases when you visit the site. If you get in touch with us for customer service, we might additionally gather more information. Any information that can be used to identify a specific person is referred to as "Personal Information" in this privacy statement. For further details on the Personal Information we gather and why, see the list below.
Device information
- The purpose of the collection is to accurately load the website for you and to carry out usage analytics so that we can improve it.
- Source of the data: Using cookies, log files, web beacons, tags, or pixels [ADD OR SUBTRACT ANY OTHER TRACKING TECHNOLOGIES USED], this information is automatically collected when you use our site.
- Shared with our processor Shopify [ADD ANY OTHER VENDORS WITH WHOM YOU SHARE THIS INFORMATION]. Disclosure for commercial purposes.
- Web browser version, IP address, time zone, cookie information, websites or items you see, search keywords, and website interaction are all examples of personal information that has been gathered [ADD OR DELETE ANY OTHER PERSONAL INFORMATION COLLECTED].
Order information
- To fulfil our contract with you, provide you with the goods or services you requested, process your payment information, arrange for shipping, send you invoices and/or order confirmations, keep in touch with you, check our orders for risk or fraud, and, in accordance with your preferences, send you information or advertisements about our goods and services.
- Source of collection: collected from you.
- Disclosure for professional reasons: shared with Shopify, our payment processor [INSERT ANY OTHER VENDORS YOU SHARE THIS INFORMATION WITH]. SHOPPING AND FULFILLMENT APPS, PAYMENT GATEWAYS, SALES CHANNELS, FOR EXAMPLE].
- Personal information: Name, billing and shipping addresses, phone number, email address, payment information (including credit card numbers [INSERT ANY OTHER PAYMENT TYPES ACCEPTED]), and personal information are all collected.
Customer support information
- Purpose of collection: To provide customer service.
- Source of Collection: Personal information collected from the customer
- Disclosure for a business purpose
- Details on the individual collected: [ADD ANY MODIFICATIONS TO THE ABOVE INFORMATION OR ADDITIONAL INFORMATION AS NEEDED.]
- If age restriction is necessary, please insert the following section.
Minors
Those under the age of [18] are not permitted to use the Site. Children's personal information is never knowingly collected by us. Please get in touch with us at the above address to seek deletion if, as a parent or legal guardian, you think your child may have given us Personal Information.
Sharing Personal Information
In order to deliver our services and carry out our agreements with you, as previously mentioned, we share your Personal Information with service providers. For instance:
Our online store is powered by Shopify. Visit https://www.shopify.com/legal/privacy to learn more about how Shopify utilises your personal information.
We might divulge your Personal Information in order to abide by the rules and laws in force, to answer to a subpoena, search warrant, or other legitimate request for information, or in order to defend our rights.
Behavioral Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
- To better understand how our consumers use the website, we use Google Analytics. Visit https://www.google.com/intl/en/policies/privacy/ to learn more about how Google uses your Personal Information. Here is a link where you can choose not to use Google Analytics: https://tools.google.com/dlpage/gaoptout.
- We provide our advertising partners with information about your usage of the Site, your purchases, and how you engage with our ads on other websites. With the use of cookies or other similar technologies, we sometimes gather and share this information directly with our advertising partners (which you may consent to, depending on your location).
- In order to reach customers who made purchases from other Shopify merchants and who could also be interested in what we have to offer, we use Shopify Audiences to assist us display advertisements with our advertising partners on other websites. Additionally, we provide Shopify Audiences with details on how you use the Site, the purchases you make, and the email address linked to those purchases so that other Shopify merchants can contact you with offers you might find interesting.
To reject targeted advertising, follow these steps:
- FACEBOOK - https://www.facebook.com/settings/?tab=ads
- GOOGLE - https://www.google.com/settings/ads/anonymous
Visit the Digital Advertising
Alliance's opt-out portal at https://optout.aboutads.info to further decline some of these services.
Using Personal Information
We use your personal information to deliver our services to you, which may include making products available for purchase, accepting payments, shipping and fulfilling your order, and informing you of new goods, services, and deals.
Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
We will keep your Personal Information for our records after you place an order through the Site, unless and until you ask us to delete this information. Please see the "Your rights" section below for further details on your right to erasure.
Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We [DO/DO NOT] engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you. Services that include elements of automated decision-making include:
- Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
- Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.
Your Rights (FOR CUSTOMER IN EUROPE)
GDPR
If you live in the EEA, you have the right to view the personal data that we have on file for you, transfer it to another service, and request that it be updated, updated, or deleted. To exercise these rights, please get in touch with us using the details provided above. [OR ENTER OTHER DIRECTIONS FOR SENDING REQUESTS FOR ACCESS, ERASURE, CORRECTION, AND PORTABILITY]
After being initially processed in Ireland, your personal information will be sent outside of Europe for storage and additional processing, including to Canada and the US. See Shopify's GDPR Whitepaper at https://help.shopify.com/en/manual/your-account/privacy/GDPR for more details on how data transfers adhere to the GDPR.
IF YOUR BUSINESS IS A SUBJECT TO THE CALIFORNIA CONSUMER ACT, PLEASE INCLUDE THE FOLLOWING SECTION.
CCPA
If you live in California, you have the "Right to Know" (also known as the "Right to Access"), which also gives you the option to move your Personal Information to another provider and request that it be updated, updated, or deleted. To exercise these rights, please get in touch with us using the details provided above. [OR ENTER OTHER DIRECTIONS FOR SENDING REQUESTS FOR ACCESS, ERASURE, CORRECTION, AND PORTABILITY]
Please get in touch with us at the aforementioned address if you want to appoint an authorised agent to submit these requests on your behalf.
Cookies
When you visit our Site, a cookie is a little file of information that is downloaded to your computer or other device. In addition to functional cookies, we also utilise performance cookies, advertising cookies, social media cookies, and content cookies. By enabling the website to remember your actions and preferences, cookies improve your surfing experience (such as login and region selection). This means that each time you visit the website or navigate between pages, you won't need to enter this information again. Cookies also reveal information about how visitors use the website, such as whether they are returning visitors or first-timers.
The following cookies are used to enhance your visit to our site and to deliver our services.
[Be sure to compare this list to the most recent Shopify cookie list on the merchant storefront at https://www.shopify.com/legal/cookies]
Selling Personal Information
[INCLUDE THIS SECTION IF YOUR BUSINESS IS SUBJECT TO THE CALIFORNIA CONSUMER PRIVACY ACT AND SELLS PERSONAL INFORMATION AS DEFINED BY THE CALIFORNIA CONSUMER PRIVACY ACT]
Our Site sells Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).
- categories of information sold;
- IF USING SHOPIFY AUDIENCES: information about your use of the Site, your purchases, and the email address associated with your purchase
- instructions on how to opt-out of sale;
- whether your business sells information of minors (under 16) and whether you obtain affirmative authorization;
- if you provide a financial incentive to sell information, provide information about what that incentive is.]
Cookies Necessary for the Functioning of the Store
| Name | Function | Duration |
|---|---|---|
| _ab | Used in connection with access to admin. | 2y |
| _secure_session_id | Used in connection with navigation through a storefront. | 24h |
| _shopify_country | Used in connection with checkout. | session |
| _shopify_m | Used for managing customer privacy settings. | 1y |
| _shopify_tm | Used for managing customer privacy settings. | 30min |
| _shopify_tw | Used for managing customer privacy settings. | 2w |
| _storefront_u | Used to facilitate updating customer account information. | 1min |
| _tracking_consent | Tracking preferences. | 1y |
| c | Used in connection with checkout. | 1y |
| cart | Used in connection with shopping cart. | 2w |
| cart_currency | Used in connection with shopping cart. | 2w |
| cart_sig | Used in connection with checkout. | 2w |
| cart_ts | Used in connection with checkout. | 2w |
| cart_ver | Used in connection with shopping cart. | 2w |
| checkout | Used in connection with checkout. | 4w |
| checkout_token | Used in connection with checkout. | 1y |
| dynamic_checkout_shown_on_cart | Used in connection with checkout. | 30min |
| hide_shopify_pay_for_checkout | Used in connection with checkout. | session |
| keep_alive | Used in connection with buyer localization. | 2w |
| master_device_id | Used in connection with merchant login. | 2y |
| previous_step | Used in connection with checkout. | 1y |
| remember_me | Used in connection with checkout. | 1y |
| secure_customer_sig | Used in connection with customer login. | 20y |
| shopify_pay | Used in connection with checkout. | 1y |
| shopify_pay_redirect | Used in connection with checkout. | 30 minutes, 3w or 1y depending on value |
| storefront_digest | Used in connection with customer login. | 2y |
| tracked_start_checkout | Used in connection with checkout. | 1y |
| checkout_one_experiment | Used in connection with checkout. |
session |
Reporting and Analytics
| Name | Function | Duration |
|---|---|---|
| _landing_page | Track landing pages. | 2w |
| _orig_referrer | Track landing pages. | 2w |
| _s | Shopify analytics. | 30min |
| _shopify_d | Shopify analytics. | session |
| _shopify_s | Shopify analytics. | 30min |
| _shopify_sa_p | Shopify analytics relating to marketing & referrals. | 30min |
| _shopify_sa_t | Shopify analytics relating to marketing & referrals. | 30min |
| _shopify_y | Shopify analytics. | 1y |
| _y | Shopify analytics. | 1y |
| _shopify_evids | Shopify analytics. | session |
| _shopify_ga | Shopify and Google Analytics. | session |
[INSERT OTHER COOKIES OR TRACKING TECHNOLOGIES THAT YOU USE]
Do Not Track
We do not change our data collection and usage methods when we detect a "Do Not Track" signal from your browser because there is no industry-wide consensus on how to respond to such signals.
Changes in our Privacy Policy
In order to reflect changes to our procedures or for other operational, legal, or regulatory reasons, we may occasionally update this privacy statement.
Complaints
Please get in touch with us by letter or email using the information listed under "Contact" above if you have a problem, as stated above.
You have the right to file a complaint with the appropriate data protection authority if you are dissatisfied with our response to your complaint. You can reach our supervisory authority or the data protection authorities in your area here: [Include the name and address of the local data protection authority or its website. Consider this as an example: [https://ico.org.uk/make-a-complaint/
Last modified on: [Date] 03-05-2023