Frequently Asked Questions

We carefully prepare and package every order to help protect your chocolates during delivery. Available shipping methods and estimated delivery times are shown at checkout.

Tracking information will be provided when available.

For the best flavour and texture, store your chocolates in a cool, dry place away from direct sunlight, ideally around 18–20°C.

If refrigeration is necessary, keep them well sealed to protect them from moisture and condensation. Allow them to return to room temperature before enjoying.

Because our chocolates are perishable food products, we cannot accept returns. If your order arrives damaged or defective, please contact us as soon as possible with photos so we can review the issue.

We work with premium chocolate and Peruvian cacao, and selected products may feature chocolate produced in small batches from cacao beans.

No. Not every product is bean-to-bar. We use carefully selected premium chocolate for most of our creations while producing selected small-batch chocolates from Peruvian cacao for special products.

Chocolate is temperature-sensitive and requires careful handling. We select shipping methods designed to help your order arrive in the best possible condition.

Fair Trade programs aim to support more responsible trading relationships and improved social, economic and environmental standards for producers. When a specific chocolate or ingredient carries a Fair Trade certification, we identify it in the relevant product information.